Effective Date: [Insert Date]
At JugnooStore, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a return and exchange policy as outlined below.
1. Return Policy
- Eligibility for Return: We accept returns within [X] days of receiving your order. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
- Non-returnable Items: Items such as [personalized items, intimate apparel, etc.] cannot be returned or exchanged for hygiene or safety reasons.
- Return Process: To initiate a return, please contact us at [email/contact] with your order number and reason for the return. We will guide you through the return process.
- Refunds: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [X] business days.
- Return Shipping: You will be responsible for the return shipping cost, unless the product is defective or incorrect.
2. Exchange Policy
- Eligibility for Exchange: We offer exchanges for items of equal value within [X] days of receiving your order. The item must be unused and in its original condition.
- Exchange Process: To exchange an item, please contact us at [email/contact] with your order number and the item you wish to exchange. We will assist you with the exchange process.
- Exchange Shipping: You will be responsible for the shipping costs of returning the original item. JugnooStore will cover the cost of sending the exchanged item back to you.
3. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately at [email/contact] with your order number and photos of the damaged product. We will provide a full refund or send a replacement, depending on your preference.
4. Cancellations
- Orders can only be canceled before they are shipped. Please contact us as soon as possible if you wish to cancel an order.
5. Contact Us
If you have any questions or concerns about our return and exchange policy, feel free to reach out to our customer service team at [email/contact].